At RUDOR, we take immense pride in the quality and craftsmanship of our artisanal confections. Due to the perishable nature of our food products and to maintain strict hygiene standards, we do not accept returns or offer refunds for "change of mind" once an order has been processed or dispatched.

1. Cancellations
Pre-Dispatch: You may cancel your order within 2 hours of placement for a full refund.
Post-Dispatch: Once an order is handed over to our courier partner, it cannot be cancelled.

2. Damages and Issues (Replacement Only)
We strive to ensure your luxury treats arrive in perfect condition. However, if there is a problem, we are here to help if the product is expired or incorrect item is delivered.

Reporting Window: You must report the issue within 24 hours of delivery.
Mandatory Evidence: To process a claim, we require a clear unboxing video and high-resolution photographs of the damaged product and its packaging.

3. How to Initiate a Claim
Please contact our support team with your Order ID and the required evidence:

Email: hello@rudor.in
WhatsApp: (+91) 91300-71000

Our team will review your request within 48 hours. If approved, we will ship a fresh replacement at no additional cost to you. Please note that we do not offer monetary refunds for damaged goods; we provide an identical replacement to ensure you enjoy the RUDOR experience.

4. Non-Refundable Situations

We cannot offer replacements or refunds in the following cases:

- Incorrect or incomplete shipping address provided by the customer.
- Failed delivery attempts by the courier (recipient not available).
- Minor variations in artisanal products (since our items are handcrafted, slight differences in appearance or "ombre" gradients are natural).
- Products damaged due to improper storage by the customer after delivery.

5. Refund Process (If Applicable)
In rare cases where a replacement is not possible (e.g., the product is out of stock), a refund will be initiated to your original payment method.

Timeline: Refunds typically reflect in your account within 5–7 business days after approval, depending on your bank's processing time.

Refund Policy